Cristie support services provides a single point of contact and support that simplifies the support process and removes potential overhead and risk from a multi-vendor infrastructure.
Depending on the support level purchased Cristie will provide services including: first line support; vendor case management; remote dial-in for diagnosis, fix and patch updates; on-site support response; regular on-site health checks.
Our extended helpdesk services bring this forward and provide escalation procedures and service level agreements, including remote site support and engineeering visits to site where deemed necessary.
Cristie Professional Services
Our reputation is based upon our ability to design, deliver and support our solutions & partner’s products. The skills and knowledge of our Professional Services Team ensure our ongoing development and success.
Our service offerings include:
|Cristie Company Overview|
|Support and Maintenance Services|
|VMware Capacity Planning Services|
Cristie Remote Assistance
Remote assistance is available for Cristie customers with the relevant support contract.
If a member of the Cristie support team request remote connection please download the Remote Support Client from the link below:
|Cristie Support Client|
Run the remote support client when requested by a Cristie Support Consultant.