Bodley Block, 3rd Floor
Ebley Mill, Ebley Wharf
Stroud, GL5 4UB
The Cristie Data offices are on the 3rd floor of the Bodley Block which is part of the historic grade II listed Ebley Mill, now occupied by Stroud District Council. There is ample parking in the Ebley Mill visitors car park. Please go to the council offices reception on arrival.
Cristie Data have put measures in place to ensure we are well prepared and able to continue delivering the quality of service that our customers both expect and are accustomed to. Cristie stands ready to assist in every way it can, with any unique challenges you may face at this time.
The advice from the World Health Organisation and Government, in the response to protecting ourselves and the country from Coronavirus (COVID-19), means that many businesses are dealing with challenges they have never faced before.
Our focus remains on the health and welfare of our Customers, Partners and Staff. Therefore, we are taking advantage of systems and procedures that allow all our staff to be able to work remotely and from home. We have also replaced non-essential travel with video and telephone conferencing, as appropriate.
Support services arrangements have not changed, whilst all the usual contact and support arrangements remain in place for you to access as you would normally. This is also the case for our other teams such as Operations, Marketing etc.
We are continually monitoring the situation and will keep communicating with you. If you have any questions please contact your usual Account Manager or relevant department. The following numbers may be useful.
|Main Line||01453 email@example.com|
|Internal Account Manager||01453 310062||Charlie.firstname.lastname@example.org|
|Cristie Support||01453 email@example.com|
(If you are Silver or Gold Customers, please call the number already provided)
We would like to take this opportunity to wish you good health in these unusual circumstances.
We are in IT with you. Stay safe.
Cristie support services provides a single point of contact for support, this simplifies the support process and removes potential overhead and risk with a multi-vendor infrastructure.
Depending on the support level purchased Cristie will provide services including: first line support; vendor case management; remote dial-in for diagnosis, fix and patch updates; on-site support response; regular on-site health checks.
Our extended helpdesk services provide escalation procedures and service level agreements, including remote site support and support consultant visits to site where appropriate.
Support and Maintenance
Cristie support can be reached by telephone, email or via the support portal. Login credentials for the support portal can be requested by email using the email address below.
Normal service hours are:
09:00 to 17:30 Monday to Thursday
08:30 to 16:30 on Friday
Cristie Gold Support customers should use the 24/7 telephone number on their contract if they wish to contact support outside of normal service hours.
Remote assistance is available for Cristie customers with the relevant support contract. If a member of the Cristie support team request remote connection please download the Remote Support Client from the link below:
Cristie Remote Support Client
“Cristie Data’s Storage Consultant who carried out the implementation, was flawless. Everything went through without a hitch.”
“You only realise how bad your support was when you start to experience really good support.”
“The support of the team was second to none. They talked me through every step and then configured it remotely. It was good to experience that they can provide that level of support, and I got to see just how responsive they can be.”
“The deployment took a few hours, as did learning the management tools.”
Cristie Data Ltd, Bodley Block, Third Floor, Ebley Mill, Ebley Wharf, Stroud, Gloucestershire, GL5 4UB (Please use the visitors car park and enter via the Bodley Block main reception)