Bodley Block, 3rd Floor
Ebley Mill, Ebley Wharf
Stroud, GL5 4UB
The Cristie Data offices are on the 3rd floor of the Bodley Block which is part of the historic grade II listed Ebley Mill, now occupied by Stroud District Council. There is ample parking in the Ebley Mill visitors car park. Please go the council offices reception on arrival.
Cristie support services provides a single point of contact for support, this simplifies the support process and removes potential overhead and risk with a multi-vendor infrastructure.
Depending on the support level purchased Cristie will provide services including: first line support; vendor case management; remote dial-in for diagnosis, fix and patch updates; on-site support response; regular on-site health checks.
Our extended helpdesk services provide escalation procedures and service level agreements, including remote site support and support consultant visits to site where appropriate.
Support and Maintenance
Cristie support can be reached by telephone, email or via the support portal. Login credentials for the support portal can be requested by email using the email address below.
Normal service hours are:
09:00 to 17:30 Monday to Thursday
08:30 to 16:30 on Friday
Cristie Gold Support customers should use the 24/7 telephone number on their contract if they wish to contact support outside of normal service hours.
Remote assistance is available for Cristie customers with the relevant support contract. If a member of the Cristie support team request remote connection please download the Remote Support Client from the link below:
Cristie Remote Support Client
“Cristie Data’s Storage Consultant who carried out the implementation, was flawless. Everything went through without a hitch.”
“You only realise how bad your support was when you start to experience really good support.”
“The support of the team was second to none. They talked me through every step and then configured it remotely. It was good to experience that they can provide that level of support, and I got to see just how responsive they can be.”
“The deployment took a few hours, as did learning the management tools.”
Cristie Data Ltd, Bodley Block, Third Floor, Ebley Mill, Ebley Wharf, Stroud, Gloucestershire, GL5 4UB (Please use the visitors car park and enter via the Bodley Block main reception)