Cristie offer several levels of support to current customers and potential customers. The main additional benefit received by current customers with a valid maintenance agreement, is that Telephone Hotline support is extended beyond normal UK office hours.

Our standard support offering is extended to all of our customers, this is a complimentary best effort service offering all of the features of a normal support contract, but there are no escalation times or service levels. The operatives will attempt to pinpoint your problem and then refer you back to the manufacturers involved and their support.

Our extended helpdesk services bring this forward and provide escalation procedures and service level agreements, including remote site support and engineeering visits to site where deemed necessary.

For CBMR support please see http://www.cristie.com/

The Cristie support desk can be reached by telephone, email or directly via the website support.cristie.com. Normal service hours are 09:00 to 17:30 Monday to Thursday and 08:30 to 16:30 Fridays (GMT or BST).

Telephone: +44 (0) 1453 847002

email: support@cristie.co.uk

website: http://support.cristie.com

A separate number is given to contract customers for emergency / severity 1 calls which are handled on a 24/7 basis.

Remote assitance is available for Cristie customers with a current support contract. If Cristie support request remote connection please download the Remote Support Client from the link below

This will open our FTP site in another browser window, please download the Cristie_Data_QS.exe to a suitable location on your PC.

Cristie Remote Support Client

Run the remote support client when requested by a Cristie Support Consultant.