Cristie support services provides a single point of contact and support that simplifies the support process and removes potential overhead and risk from a multi-vendor infrastructure.
Depending on the support level purchased Cristie will provide services including: first line support; vendor case management; remote dial-in for diagnosis, fix and patch updates; on-site support response; regular on-site health checks.
Our extended helpdesk services bring this forward and provide escalation procedures and service level agreements, including remote site support and engineeering visits to site where deemed necessary.
Note: For for TBMR and CBMR support please see http://www.cristie.com/
Cristie support can be reached by telephone, email or via the support portal. Login credentials for the support portal can be requested by email using the email address below.
Normal service hours are 09:00 to 17:30 Monday to Thursday and 08:30 to 16:30 on Friday.
Customers with a Cristie Gold Support contract should use the 24/7 telephone number on their contract if they wish to contact support outside of normal service hours.
Telephone: 01453 847002
Support Portal: support.cristie.co.uk
Remote assistance is available for Cristie customers with the relevant support contract.
If a member of the Cristie support team request remote connection please download the Remote Support Client from the link below
Cristie Remote Support Client
Run the remote support client when requested by a Cristie Support Consultant.
Our reputation is based upon our ability to design, deliver and support our solutions & partner's products. The skills and knowledge of our Professional Services Team ensure our ongoing development and success.
Our Service Offerings include:
- Solution Design & Implementation
- Storage Health Check & Design Consultancy
- Backup & Recovery Health Check and Best Practice
- 1st & 2nd Line Multi-Vendor Support Desk Services
- Fully Automated & Managed Call Desk System
- Managed Backup & Recovery Services
- Software & Hardware Training Services On-site Support Services